Terms & Conditions

Last updated: 22 June 2025

1. Agreement to Terms

By accessing and using the Collins Quarters website and services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Services Description

Collins Quarters provides boutique migration advisory services for high-net-worth families seeking Australian residency through business ownership. Our services include but are not limited to business setup guidance, migration pathway consultation, and strategic advisory services.

3. No Visa Guarantees Disclaimer

IMPORTANT: Collins Quarters does not guarantee, promise, or assure that any visa application will be approved or granted. Visa decisions are made solely by the relevant government authorities (Department of Home Affairs, Australia) and are subject to their discretion, current immigration policies, and individual circumstances.

We provide advisory and consultation services only. We do not have the authority to grant visas, influence visa decisions, or guarantee specific outcomes. All visa applications are subject to:

  • Current immigration laws and regulations
  • Government policy changes
  • Individual eligibility criteria
  • Documentation requirements
  • Processing times and backlogs
  • Character and health assessments

By engaging our services, you acknowledge that no guarantees are provided regarding visa outcomes, processing times, or application success rates.

4. Immigration Services Disclaimer

Collins Quarters operates as a migration advisory service. We are not a law firm and do not provide legal advice. Our services include:

  • Migration pathway consultation and strategy
  • Business setup and investment guidance
  • Documentation preparation assistance
  • Liaison with qualified migration agents and lawyers
  • General advisory services

For legal advice regarding immigration matters, we recommend consulting with a qualified migration agent registered with the Office of the Migration Agents Registration Authority (OMARA) or a qualified immigration lawyer.

5. Regulatory Compliance

Collins Quarters operates in compliance with Australian laws and regulations. We do not:

  • Provide legal representation in visa applications
  • Guarantee visa approval or processing times
  • Make false or misleading claims about success rates
  • Engage in unauthorized immigration advice
  • Provide services that require specific licensing without proper authorization

We work in partnership with qualified migration agents and legal professionals who are properly registered and authorized to provide immigration services.

6. Professional Advice Disclaimer

While Collins Quarters provides expert guidance and consultation, all advice is general in nature and should not replace professional legal, financial, or migration advice. We strongly recommend consulting with qualified professionals before making any significant decisions regarding migration or business investments.

7. Investment and Business Risks

Clients acknowledge that all business investments carry inherent risks. Collins Quarters does not guarantee:

  • Business profitability or success
  • Return on investment
  • Market performance
  • Regulatory compliance of business operations
  • Visa eligibility based on business performance

Past performance does not guarantee future results. All investment decisions should be made after thorough due diligence and consultation with qualified financial advisors.

8. Confidentiality

Collins Quarters is committed to maintaining the confidentiality of all client information. We will not disclose any personal or business information without explicit written consent, except where required by law or regulatory authorities.

9. Fee Structure and Refunds

All fees are clearly outlined in individual service agreements. Important fee-related terms:

  • Initial consultation and assessment fees are non-refundable
  • Fees are charged for services provided, not for outcomes achieved
  • No refunds are provided based on visa application outcomes
  • Additional fees may apply for complex cases or additional services
  • Government fees and charges are separate from our service fees

10. Limitation of Liability

Collins Quarters' liability is strictly limited to the fees paid for services. We are not liable for:

  • Visa application rejections or delays
  • Government policy changes affecting eligibility
  • Business investment losses or failures
  • Indirect, incidental, or consequential damages
  • Loss of income, opportunities, or other financial losses
  • Emotional distress or inconvenience

11. Client Responsibilities

Clients are responsible for:

  • Providing accurate and complete information
  • Meeting all government requirements and deadlines
  • Paying all applicable government fees and charges
  • Maintaining eligibility throughout the process
  • Complying with all relevant laws and regulations
  • Seeking independent legal advice when necessary

12. Governing Law

These terms are governed by the laws of Victoria, Australia. Any disputes shall be resolved in the courts of Victoria, Australia.

13. Contact Information

For questions regarding these Terms & Conditions, please contact:

Collins Quarters
Suite 1, Level 10, 1 Elizabeth Street
Melbourne, VIC 3000, Australia
Email: projects@collinsquarters.com